These Terms of Service ("Terms") govern your use of the Clearface mobile application for iOS and Android ("Clearface", "the App", "we", "our", "us"). By downloading, installing, or using Clearface, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using Clearface, you confirm that you:
- Are at least 13 years of age (or the minimum age in your country if higher);
- Have read and agree to these Terms;
- Have read and agree to our Privacy Policy.
If you do not agree to these Terms, do not use the App.
2. Description of Service
Clearface is a personal rosacea tracking and ingredient education tool that allows you to:
- Track skin flares, affected areas, triggers, and stress levels through diary entries, and edit or delete entries at any time;
- Scan product barcodes and review educational ingredient notes personalised to your rosacea profile;
- Add missing products to a shared product database, including by photographing their ingredient labels;
- Track treatments you have been prescribed and see how your own logs change alongside them;
- Optionally attach skin photos to diary entries — stored on your device only;
- View local UV, humidity, and wind conditions;
- Log suspected items that may have contributed to a flare;
- Manage your rosacea profile (subtype, severity, known triggers);
- Generate a report to discuss with your dermatologist;
- Use the App without an account, or sign in to back up and sync your data across devices.
3. Medical Disclaimer
Clearface is NOT a medical device, diagnostic tool, or substitute for professional medical advice.
- The App provides educational content only, based on general research about rosacea and common ingredient sensitivities.
- Ingredient notes and shelf labels (such as "Safe", "Use with caution", or "Avoid") are general guidance and do not constitute medical advice, diagnosis, or treatment recommendations.
- Individual reactions to ingredients vary significantly. A product labelled "Safe" by Clearface may still cause a reaction for you, and a product flagged as "Avoid" may be tolerable for your skin.
- Treatment logs and before/after comparisons are summaries of your own diary entries, not clinical measures. Never start, stop, or change a prescribed treatment because of anything shown in the App — discuss it with your clinician.
- Always consult a qualified dermatologist or healthcare professional before making changes to your skincare routine, diet, or treatment plan.
- Do not disregard professional medical advice or delay seeking treatment because of information provided by Clearface.
- In case of a medical emergency, contact your local emergency services immediately.
4. Your Account
- An account is optional: you can use the App locally without signing in. Backup, multi-device sync, adding products to the shared database, and ingredient-label reading require an account.
- You can create an account using Sign in with Apple, Sign in with Google, or email and password.
- You are responsible for maintaining the security of your sign-in credentials and for all activity under your account.
- You agree to provide accurate information when creating your account and to keep that information current.
- You may delete your account and all associated data at any time through Profile > Delete Account, or by emailing support@clearface.app.
- You may not create accounts on behalf of others or impersonate any person.
5. Subscriptions and Purchases
Clearface offers an optional paid subscription, Clearface Premium, which unlocks additional features such as the dermatologist discussion report, deeper pattern analysis, unlimited AI label reads, and photo backup with side-by-side comparison. The core diary — logging, barcode scanning, syncing, and access to your own data — remains free.
- Billing. Subscriptions are billed through your Apple App Store or Google Play account, not by us directly. Prices are shown in the app before you subscribe and may vary by country.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly) unless cancelled at least 24 hours before the period ends.
- Free trials. Where a free trial is offered, it converts to a paid subscription at the end of the trial unless cancelled before it ends. Any unused portion of a free trial is forfeited when you purchase a subscription.
- Cancelling. You can cancel anytime in your App Store or Google Play subscription settings. Cancelling stops future renewals; you keep Premium until the end of the period you have already paid for.
- Refunds. Refunds are handled by Apple and Google under their policies. We cannot issue refunds for purchases made through their stores.
- Price changes. If a subscription price changes, you will be notified through the store, and the change will only apply with your consent or at your next renewal as the store's rules require.
- Your data is never behind the paywall. Cancelling Premium never removes your diary entries, scans, or account — only Premium features stop being available.
6. User Data and Privacy
- Your profile, diary entries, treatments, and scanned products are stored in our cloud database (operated for us by Supabase) and cached locally on your device.
- Skin photos you take are stored only on your device and are never uploaded or synced.
- Each user's records are isolated by row-level security so that only you, when signed in, can access your records.
- We do not sell your personal data, share it with advertisers, or use third-party analytics or tracking SDKs.
- For full details, see our Privacy Policy.
7. Acceptable Use
You agree not to:
- Use the App for any unlawful purpose;
- Attempt to reverse-engineer, decompile, or disassemble the App;
- Attempt to gain unauthorised access to any part of the App, our servers, or other users' accounts;
- Interfere with or disrupt the App or its underlying infrastructure;
- Use the App to collect or harvest data about other users;
- Use automated tools (bots, scrapers, etc.) to access the App;
- Submit product information to the shared database that is knowingly inaccurate, unlawful, or contains personal information;
- Redistribute, resell, or sublicense the App.
We may correct or remove community product submissions that break these rules.
8. Intellectual Property
- Clearface, including its design, code, content, graphics, and logo, is owned by us and protected by applicable intellectual property laws.
- The educational ingredient notes and personalisation logic are proprietary to Clearface.
- Product data retrieved via barcode scanning is sourced from Open Food Facts and Open Beauty Facts, which are open-source databases licensed under the Open Database License (ODbL).
- You retain ownership of the content you create in the App (diary entries, notes). By using the App, you grant us a limited licence to store, process, and display that content for the purpose of operating the App for you.
- Product facts you add to the shared database (barcode, product name, brand, type, ingredient list) are shared with all Clearface users. By submitting them you grant us a non-exclusive, worldwide, royalty-free licence to store, display, and share that product information within Clearface.
9. Third-Party Services and Content
- Clearface relies on third-party services (Supabase, Anthropic, Apple, Google, Vercel, Open Food Facts, Open Beauty Facts, Open-Meteo, Sentry) to operate. Their services are governed by their own terms and privacy policies.
- Ingredient lists extracted from label photos by our AI reading service may contain errors — always check the physical packaging, especially for allergies or sensitivities.
- Product names, ingredient lists, and other product data come from third-party databases. We do not guarantee the accuracy, completeness, or timeliness of this data.
- UV index data is provided by Open-Meteo. We are not responsible for the accuracy of weather data.
- Product information and educational ingredient notes are provided "as is" and may contain errors or omissions.
10. Service Availability
- We strive to keep the App available but do not guarantee uninterrupted service.
- The App may be temporarily unavailable due to maintenance, updates, or events outside our control.
- Some features (such as cloud sync) require an internet connection and depend on third-party services.
11. Limitation of Liability
To the fullest extent permitted by applicable law:
- Clearface is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
- We do not warrant that the App will be uninterrupted, error-free, or free of harmful components.
- We are not liable for any health outcomes, skin reactions, allergic responses, or medical conditions that may result from your use of or reliance on information provided by the App.
- In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, health complications, or personal injury, arising out of or related to your use of the App.
- Our total aggregate liability to you for any claim arising from your use of the App shall not exceed the greater of (a) the amount you paid us for the App in the 12 months preceding the claim, or (b) £100.
- Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law (such as liability for gross negligence, death, or personal injury caused by negligence, or fraud).
12. Data Loss
Although we use reputable infrastructure providers and reasonable security practices:
- We do not warrant that your data will never be lost, corrupted, or made unavailable.
- You are responsible for keeping any data important to you backed up where possible (for example, by using the App's report export feature).
- Deleting the App removes the local cache; your account and cloud data remain until you delete the account.
- Skin photos exist only on your device and are not backed up to the cloud — deleting the App, erasing its data, or losing the device permanently deletes them.
13. Modifications to the App and Terms
- We reserve the right to modify, suspend, or discontinue the App or any part of it at any time, with reasonable notice where practicable.
- We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision.
- Your continued use of the App after changes are posted constitutes your acceptance of the updated Terms.
- If we make material changes, we will make reasonable efforts to notify you (for example via an in-app notice or release notes).
14. Termination
- You may stop using the App and delete your account at any time.
- We reserve the right to suspend or terminate your access to the App at our reasonable discretion, with notice where practicable, for conduct that we believe violates these Terms or is harmful to other users, the App, or third parties.
- The provisions of Sections 3 (Medical Disclaimer), 7 (Intellectual Property), 10 (Limitation of Liability), 14 (Governing Law), and 15 (Severability) survive termination.
15. Governing Law
These Terms are governed by the laws of England and Wales, without regard to its conflict of laws principles. The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except where mandatory law in your country of residence grants you the right to bring proceedings in your local courts.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Contact Us
If you have any questions about these Terms, please contact us at: