These Terms of Service ("Terms") govern your use of the Clearface mobile application for iOS and Android ("Clearface", "the App", "we", "our", "us"). By downloading, installing, or using Clearface, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using Clearface, you confirm that you:
- Are at least 13 years of age (or the minimum age in your country if higher);
- Have read and agree to these Terms;
- Have read and agree to our Privacy Policy.
If you do not agree to these Terms, do not use the App.
2. Description of Service
Clearface is a personal rosacea tracking and ingredient education tool that allows you to:
- Track skin flares, affected areas, triggers, and stress levels through diary entries, and edit or delete entries at any time;
- Scan product barcodes and review educational ingredient notes personalised to your rosacea profile;
- Save personal product details, including by submitting ingredient-label photos for AI text extraction;
- Track treatments you have been prescribed and see how your own logs change alongside them;
- Optionally attach skin photos to diary entries, with separate opt-in Premium cloud backup and user-chosen report sharing;
- View local UV, humidity, and wind conditions;
- Log suspected items that may have contributed to a flare;
- Manage your rosacea profile (subtype, severity, known triggers);
- Generate a report to discuss with your dermatologist;
- Use the App without an account, or sign in to back up and sync your data across devices.
3. Medical Disclaimer
Clearface is NOT a medical device, diagnostic tool, or substitute for professional medical advice.
- The App provides educational content only, based on general research about rosacea and common ingredient sensitivities.
- Ingredient notes and shelf labels (such as "Safe", "Use with caution", or "Avoid") are general guidance and do not constitute medical advice, diagnosis, or treatment recommendations.
- Individual reactions to ingredients vary significantly. A personal shelf label such as "Safe" is your own note, not a safety certification. Ingredient flags describe general considerations, not a prediction of your reaction.
- Treatment logs and before/after comparisons are summaries of your own diary entries, not clinical measures. Never start, stop, or change a prescribed treatment because of anything shown in the App — discuss it with your clinician.
- Always consult a qualified dermatologist or healthcare professional before making changes to your skincare routine, diet, or treatment plan.
- Do not disregard professional medical advice or delay seeking treatment because of information provided by Clearface.
- In case of a medical emergency, contact your local emergency services immediately.
4. Your Account
- An account is optional: you can use the App locally without signing in. Cloud sync, optional photo backup, personal cloud product records and ingredient-label reading require an account.
- You can create an account using Sign in with Apple, Sign in with Google, or email and password.
- You are responsible for maintaining the security of your sign-in credentials and for all activity under your account.
- You agree to provide accurate information when creating your account and to keep that information current.
- You may delete your account and all associated data at any time through Profile > Delete Account, or by emailing support@clearface.app.
- You may not create accounts on behalf of others or impersonate any person.
5. Subscriptions and Purchases
Clearface offers an optional paid subscription, Clearface Premium, which unlocks additional features such as the dermatologist discussion report, deeper pattern analysis, unlimited AI label reads, and photo backup with side-by-side comparison. Basic diary logging, diary sync and access to existing records remain free. The free plan has allowances for new photos and product checks, shown in the app before use. Treatment tracking, weekly reviews and other advanced features require Premium; existing records remain readable if Premium ends.
- Billing. Subscriptions are billed through your Apple App Store or Google Play account, not by us directly. Prices are shown in the app before you subscribe and may vary by country.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly) unless cancelled at least 24 hours before the period ends.
- Free trials. Where a free trial is offered, it converts to a paid subscription at the end of the trial unless cancelled before it ends. Eligibility and the price after any trial are shown by the store before confirmation. Store-specific trial and cancellation rules apply.
- Cancelling. You can cancel anytime in your App Store or Google Play subscription settings. Cancelling stops future renewals; you keep Premium until the end of the period you have already paid for.
- Refunds. Refunds are handled by Apple and Google under their policies. We cannot issue refunds for purchases made through their stores.
- Price changes. If a subscription price changes, you will be notified through the store, and the change will only apply with your consent or at your next renewal as the store's rules require.
- Your existing records stay accessible. Cancelling Premium does not remove your diary entries, treatments, saved photos or scans. Premium tools and new Premium activity stop being available. Deleting the app or account does not cancel a subscription; cancel through the store.
6. User Data and Privacy
- When signed in, your profile, diary entries, treatments, and scanned products are stored in our cloud database (operated for us by Supabase) and cached locally on your device. When signed out, diary records stay on your device.
- Skin photos are stored on your device. When you explicitly enable Premium photo backup, private copies are uploaded to Supabase. Turning backup off stops uploads but does not delete existing cloud copies. You may choose photos for reports and share those reports yourself.
- Each user's records are isolated by row-level security so other app users cannot access your records. Authorised service administration is covered by our Privacy Policy.
- We do not sell your personal data or share it with advertisers. Service providers support subscriptions, diagnostics and the other features described in our Privacy Policy.
- For full details, see our Privacy Policy.
7. Acceptable Use
You agree not to:
- Use the App for any unlawful purpose;
- Attempt to reverse-engineer, decompile, or disassemble the App;
- Attempt to gain unauthorised access to any part of the App, our servers, or other users' accounts;
- Interfere with or disrupt the App or its underlying infrastructure;
- Use the App to collect or harvest data about other users;
- Use automated tools (bots, scrapers, etc.) to access the App;
- Submit product information that is knowingly inaccurate, unlawful, or contains another person’s personal information;
- Redistribute, resell, or sublicense the App.
We may correct or remove product submissions that break these rules.
8. Intellectual Property
- Clearface, including its design, code, content, graphics, and logo, is owned by us and protected by applicable intellectual property laws.
- The educational ingredient notes and personalisation logic are proprietary to Clearface.
- Product data retrieved via barcode scanning is sourced from Open Food Facts and Open Beauty Facts, which are open-source databases licensed under the Open Database License (ODbL).
- You retain ownership of the content you create in the App (diary entries, notes). By using the App, you grant us a limited licence to store, process, and display that content for the purpose of operating the App for you.
- Product details you enter are personal records, not automatic public catalogue contributions. You permit us to store and process them to provide your account features. Shared catalogue records come from independent sources.
9. Third-Party Services and Content
- Clearface relies on third-party services (Supabase, Anthropic, Apple, Google, Vercel, Open Food Facts, Open Beauty Facts, Apple WeatherKit, Sentry, RevenueCat) to operate. Their services are governed by their own terms and privacy policies.
- Ingredient lists extracted from label photos by our AI reading service may contain errors — always check the physical packaging, especially for allergies or sensitivities.
- Product names, ingredient lists, and other product data come from third-party databases. We do not guarantee the accuracy, completeness, or timeliness of this data.
- Updated builds receive weather data from Apple Weather via WeatherKit; older installed builds may still use Open-Meteo, as explained in our Privacy Policy. Weather data sources. Local conditions can differ from the forecast; weather information is not a prediction of your skin response.
- Product information and educational ingredient notes are provided "as is" and may contain errors or omissions.
10. Service Availability
- We strive to keep the App available but do not guarantee uninterrupted service.
- The App may be temporarily unavailable due to maintenance, updates, or events outside our control.
- Some features (such as cloud sync) require an internet connection and depend on third-party services.
11. Limitation of Liability
To the fullest extent permitted by applicable law:
- Clearface is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
- We do not warrant that the App will be uninterrupted, error-free, or free of harmful components.
- We are not liable for any health outcomes, skin reactions, allergic responses, or medical conditions that may result from your use of or reliance on information provided by the App.
- In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, health complications, or personal injury, arising out of or related to your use of the App.
- Our total aggregate liability to you for any claim arising from your use of the App shall not exceed the greater of (a) the amount you paid us for the App in the 12 months preceding the claim, or (b) £100.
- Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law (such as liability for gross negligence, death, or personal injury caused by negligence, or fraud).
12. Data Loss
Although we use reputable infrastructure providers and reasonable security practices:
- We do not warrant that your data will never be lost, corrupted, or made unavailable.
- You are responsible for keeping any data important to you backed up where possible (for example, by using the App's report export feature).
- Deleting the App removes the local cache; your account and cloud data remain until you delete the account.
- Photos without a completed cloud backup or an export you have kept may be lost if you delete the app, erase local data or lose your device. Optional backup is not a guarantee that every upload has completed; check backup status before changing devices.
13. Modifications to the App and Terms
- We reserve the right to modify, suspend, or discontinue the App or any part of it at any time, with reasonable notice where practicable.
- We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision.
- Your continued use of the App after changes are posted constitutes your acceptance of the updated Terms.
- If we make material changes, we will make reasonable efforts to notify you (for example via an in-app notice or release notes).
14. Termination
- You may stop using the App and delete your account at any time.
- We reserve the right to suspend or terminate your access to the App at our reasonable discretion, with notice where practicable, for conduct that we believe violates these Terms or is harmful to other users, the App, or third parties.
- The provisions of Sections 3 (Medical Disclaimer), 7 (Intellectual Property), 10 (Limitation of Liability), 14 (Governing Law), and 15 (Severability) survive termination.
15. Governing Law
These Terms are governed by the laws of England and Wales, without regard to its conflict of laws principles. The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except where mandatory law in your country of residence grants you the right to bring proceedings in your local courts.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Contact Us
If you have any questions about these Terms, please contact us at: