Last updated: 5 July 2026
Clearface Rosacea ("Clearface", "the App", "we", "our") is a mobile application for iOS and Android that helps people understand product ingredients and track skin patterns associated with rosacea. The App is developed and published by CRE8T LTD, a company registered in the United Kingdom, which is the data controller for the personal information described in this policy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. You can contact us about anything in this policy at support@clearface.app.
When you create an account, we collect the following depending on your sign-in method:
During onboarding, you provide:
When you log a diary entry, we store:
If you choose to track treatments, we store the treatment name, its form (topical, oral, or other), and its start and stop dates. This information is used only to show you how your own logs change alongside a treatment and to include that record in reports you generate. Clearface never advises on treatment.
When you scan a product barcode, we store:
When a product isn't found and you choose to add it, the product facts you provide — barcode, product name, brand, type, and ingredient list — are stored in a shared database and become available to all Clearface users, so everyone's scans improve. Submissions are linked to your account internally for moderation, but your identity is never shown to other users. Product facts are not personal or health information.
If you grant location permission, we use your approximate location (city-level accuracy) only to fetch the current UV index, humidity, and wind for your area. Your coordinates are sent to the Open-Meteo weather API at the time of the request and are not stored by Clearface; diary entries save only the short conditions summary described in section 1.3.
The camera is used for three things, all initiated by you:
The optional daily check-in reminder is scheduled locally on your device. It transmits nothing and can be changed or turned off in Profile at any time.
To improve app stability, Clearface uses Sentry as a crash and error reporting service. When the App encounters an unexpected error or crash, Sentry receives diagnostic information including the stack trace, app version, operating system version, and device model. Sentry does not receive personally identifying information, email addresses, IP addresses, or any data you have entered into the App (such as diary entries or scanned products). This data is used solely to debug and fix problems in the App.
We do not collect device identifiers for advertising, browsing history, contacts, microphone audio, or any data not listed above. Skin photos are never transmitted off your device. We do not use third-party analytics or tracking SDKs. Sentry, used for crash reporting, is not used for analytics, advertising, or user tracking.
Your profile, diary entries, and scanned products are stored:
Each user's rows are isolated from other users' rows by row-level security policies in our database, so your records can only be read or modified by you when you are signed in.
On your device, sign-in tokens and your treatments list are additionally encrypted with keys held in the operating system's secure keychain. Skin photos are stored in the app's private, sandboxed storage and never leave the device.
Clearface relies on the following third-party services to operate. Each is bound by its own privacy policy.
| Service | Purpose | Data Sent | Policy |
|---|---|---|---|
| Supabase | Authentication and cloud database (data processor) | Account information, profile, diary entries, scanned products | Supabase |
| Anthropic | AI reading of ingredient-label photos you choose to submit when adding a missing product | The label photo, processed transiently to extract the printed ingredient list; not stored and not used to train AI models | Anthropic |
| Apple Sign In | Optional sign-in method | Apple manages this process | Apple |
| Google Sign In | Optional sign-in method | Google manages this process; we receive your basic profile and email | |
| Vercel | Hosting for clearface.app and the OAuth bridge page that returns you to the app after sign-in | Standard web request data (IP address, user agent) at the moment of the request | Vercel |
| Open Food Facts | Product / ingredient lookup | Barcode number only | OFF |
| Open Beauty Facts | Cosmetic / skincare lookup | Barcode number only | OBF |
| Open-Meteo | UV index data | Approximate latitude / longitude at the moment of the request | Open-Meteo |
| Sentry | Crash and error reporting (data processor) | Diagnostic data only: stack traces, app version, OS version, device model. No personally identifying information, email addresses, IP addresses, or user content. | Sentry |
We do not share, sell, or rent your personal data to any third party for marketing purposes. We do not use advertising networks.
We keep your data for as long as your account exists. You can delete your data at any time by:
Backups in our database provider's infrastructure are retained for up to 30 days after deletion, after which they are permanently overwritten.
We protect your data through:
No method of transmission or storage is 100% secure. We work to protect your information but cannot guarantee absolute security.
Our servers and processors may store and process your data outside your country of residence, including in the European Union, the United Kingdom, and the United States. Where required by law, we rely on appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
Clearface is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at support@clearface.app and we will promptly delete it.
You have the following rights with respect to your personal data:
You can exercise the rights above and you have the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office at ico.org.uk). Our legal basis for processing your data is your consent (granted when you create an account) and our legitimate interests in providing the App's features.
You have the right to know what personal information we collect, request deletion of that information, and opt out of any "sale" or "sharing" of personal information for cross-context behavioural advertising. We do not sell or share your personal information.
You can delete your account directly inside the App at Profile > Delete Account. Doing so will:
If you cannot access the App, you can also email support@clearface.app from the address associated with your account to request deletion. We will complete the deletion within 30 days.
Clearface collects health-related information (rosacea subtype, severity, flare history, affected areas, triggers, treatments you track, and scanned product responses). This data is used solely to personalise the App's educational ingredient notes and tracking features. Treatment records and before/after comparisons are summaries of your own diary, not clinical measures. Clearface is not a medical device, does not diagnose or treat any condition, and the information shown is not medical advice. Always consult a qualified healthcare professional for medical questions.
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by an in-app notice. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise any of your rights: